1. Booking and Payment
– All bookings are made online, and 100% payment is collected in advance.
– Once payment is confirmed, you will receive an email voucher as proof of reservation.
2. Cancellation and Refunds
– Cancellation and refund policies are set by each hotel, not by h-reservation.com.
– Policies may include: Non-refundable, Free cancellation up to 48 hours, or First night penalty.
3. No-Show Policy
– If you fail to check in without cancelling in time, the hotel may charge up to the full amount, depending on their stated policy.
4. Contact and Support
For booking help or dispute resolution, please contact us at:
contact@h-reservation.com
5. Liability
h-reservation.com acts as a booking and payment intermediary. We are not liable for hotel service quality, cancellations, or guest conduct.
6. Governing Law
These terms are governed by UK law and apply internationally as permitted by law.
BETWEEN:
h-reservation.com (“Platform”)
Business Address: 39 Constable Gardens, London HA8 5SF, UK
Email: contact@h-reservation.com
AND:
[Hotel Name / Property Manager] (“Hotel”)
[Hotel Address]
[Hotel Contact Email]
1. Purpose of Agreement
This Agreement outlines the terms under which the Hotel lists its rooms and services on h-reservation.com for booking by customers.
2. Booking and Commission
– The Platform will collect 100% of the booking amount from customers in advance.
– The Platform will retain 20% as commission and transfer 80% to the Hotel.
3. Payout Terms
– Payouts to the Hotel will be made via Stripe between 7 and 14 days after the confirmed check-in date.
– The Hotel is responsible for any Stripe processing fees (typically 1.4% + 20p UK / 2.9% international).
4. Cancellation and No-Show Policy
– The Hotel must clearly define their cancellation and refund policy.
– If no policy is specified, the default is: first night charged, remaining refunded in case of no-show.
– h-reservation.com will enforce the Hotel’s cancellation policy.
5. Check-In Confirmation
– The Hotel must confirm check-in via the Platform dashboard or email within 48 hours of guest arrival.
– Failure to confirm check-in may result in delayed or withheld payments.
6. Overbooking and Complaints
– The Hotel is responsible for keeping availability updated to prevent overbookings.
– The Hotel must assist in resolving customer complaints and offer alternative