BETWEEN:
h-reservation.com (“Platform”)
Business Address: 39 constable gardens ha8 5sf
London, United Kingdom
Email: contact@h-reservation.com
AND:
[Hotel Name / Property Manager] (“Hotel”)
[Hotel Address]
[Hotel Contact Email]
1. Purpose of Agreement
This Agreement outlines the terms under which the Hotel lists its rooms and services on h-reservation.com for booking by customers.
2. Booking and Commission
– The Platform will collect 100% of the booking amount from customers in advance.
– The Platform will retain 20% as commission and transfer 80% to the Hotel.
3. Payout Terms
– Payouts to the Hotel will be made via Stripe between 7 and 14 days after the confirmed check-in date.
– The Hotel is responsible for any Stripe processing fees (typically 1.4% + 20p UK / 2.9% international).
4. Cancellation and No-Show Policy
– The Hotel must clearly define their cancellation and refund policy.
– If no policy is specified, the default is: first night charged, remaining refunded in case of no-show.
– h-reservation.com will enforce the Hotel’s cancellation policy.
5. Check-In Confirmation
– The Hotel must confirm check-in via the Platform dashboard or email within 48 hours of guest arrival.
– Failure to confirm check-in may result in delayed or withheld payments.
6. Overbooking and Complaints
– The Hotel is responsible for keeping availability updated to prevent overbookings.
– The Hotel must assist in resolving customer complaints and offer alternative accommodations where applicable.
7. Legal and Compliance
– The Hotel agrees to comply with local regulations and hospitality laws.
– The Platform is not liable for losses due to false listings, third-party actions, or technical issues.
8. Termination
Either party may terminate this agreement with 14 days’ written notice.
Signed digitally upon hotel registration.