TERMS AND CONDITIONS FOR USERS

1. Booking and Payment
– All bookings are made online, and 100% payment is collected in advance.
– Once payment is confirmed, you will receive an email voucher as proof of reservation.

2. Cancellation and Refunds
– Cancellation and refund policies are set by each hotel, not by h-reservation.com.
– Policies may include: Non-refundable, Free cancellation up to 48 hours, or First night penalty.

3. No-Show Policy
– If you fail to check in without cancelling in time, the hotel may charge up to the full amount, depending on their stated policy.

4. Contact and Support
For booking help or dispute resolution, please contact us at:
contact@h-reservation.com

5. Liability
h-reservation.com acts as a booking and payment intermediary. We are not liable for hotel service quality, cancellations, or guest conduct.

6. Governing Law
These terms are governed by UK law and apply internationally as permitted by law.

7. ATOL Protection for Flight Bookings

When you book a flight-inclusive package through h-reservation.com, your booking will be protected under the ATOL scheme via our licensed partner (such as Travelpack). This means:

– You will receive an ATOL Certificate after payment.
– This certificate confirms what is protected, who is covered, and provides details of protection in the case of insolvency.

If you do not receive an ATOL Certificate, your booking will not be ATOL protected. In that case, other protection may apply depending on how the travel services are provided.

For more information, visit: www.caa.co.uk/ATOL-protection